Aquila’s Shore Excellence Program
An exclusive, customized training program for shore excursion operators

The Reality
Cruise passengers have increasingly high levels of expectations from their shore experiences, and consequently, so do the cruise lines. If a destination does not measure up to these increasingly high standards, the cruise line may choose to go elsewhere, as new ports eager for cruise business are emerging regularly.

The Vision
Shore excellence is vital, both to the cruise industry and to shore excursion operators. The Shore Excellence program will identify opportunities for tour operators and offer innovative ways to improve their own organizations and be more profitable.

The Program
This is an exclusive, customized training and coaching program. It will take into account the unique circumstances of your destination, identify proactive approaches to move your organization to new levels of performance and productivity, and provide coaching to help you exceed the increasing expectations of cruise lines and their passengers.

The Benefits
Customized for your organization, your program will only cover topics that are relevant to your unique situation. You will be coached by industry experts on ways to take actions that will positively impact your business, from performance to profits. Assessments, reports on findings and opportunities, and one-on-one coaching sessions are just a sample of what you will receive. Best of all, the cruise industry recognizes the Shore Excellence program as the training of choice for tour operators.

The Trainer
The Shore Excellence program is presented by Aquila Tours, a Canadian tour operator with 25 years of experience in the travel industry and 20 years of providing shore excellence to cruise lines and their passengers. With award-winning shore excursions and tour guides who were named best in the world by Dream World Cruise Destination magazine in 2003, Aquila is highly respected within the cruise industry and is often named as one of the best tour operators in the world by cruise executives. Their clients include Carnival Cruise Line, Princess Cruises, Royal Caribbean Cruise Line, Norwegian Cruise Line, Holland America Line, Crystal Cruises, P&O Cruises, Fred Olsen Cruises, Celebrity Cruises, Cunard Cruise Line, Silversea Cruises, and many more.

For more information about Aquila’s Shore Excellence program, contact Beth.