The First Online Tour Guide Training for the Cruise Industry

  Offering an international standard and certification for Tour Guides

 Tour Guides are the single most important factor in the guest experience in a destination, and yet the availability of great Tour Guides who are trained to deliver excellence to the cruise industry is one of the most challenging aspects of operating successful shore excursion programs around the world, according to Cruise Line executives.

To assist destinations and ports in overcoming this challenge, we are pleased to introduce a comprehensive online training program for Tour Guides in the Cruise Industry. The lessons in the program cover all the essentials of Tour Guiding, from presentation skills to the logistics of conducting a tour to dealing with difficult situations and managing risk. For more information and the lesson outline for the online Tour Guide training program, visit www.tourguideexcellence.com.

If you’re a Destination or a Tour Operator interested in raising the level of excellence of your Tour Guides, email us today. We have special introductory pricing for groups of participants, and the course will be available for participant registration by late October. And if you are attending the FCCA conference in Santo Domingo, I will be there and would love to discuss this program with you in person.

I look forward to hearing from you!

Yours in Excellence
Beth